Platform governance
How we govern the platform
and protect every party.
Verification only means something when the process behind it is rigorous and consistent. These are our operating policies — written in plain language, publicly committed to.
Document Review Policy
Last updated: January 2025Who reviews submissions
All verification submissions are reviewed by at least one trained human reviewer. Automated pre-screening is used only to detect obviously incomplete submissions (e.g. password-protected PDFs, corrupted files). No section is auto-approved.
Reviewer qualifications
Reviewers are trained on CAMA 2020, FIRS compliance requirements, NDPR 2019, and SCUML AML/CFT guidelines. Legal and compliance sections are reviewed by reviewers with formal legal or accounting backgrounds.
Conflict of interest
Reviewers are required to declare any relationship with an NGO whose submission they are assigned. Conflicted reviews are immediately reassigned. Reviewers may not process submissions from organisations in which they have any financial interest.
Rejection transparency
Every rejection must include a specific, written explanation. Vague rejections ('Documents not acceptable') are not permitted. NGOs have the right to resubmit unlimited times.
Data Access & Privacy
Last updated: January 2025What companies can access
Companies granted access by an NGO may view: full outreach reports, verification documentation, financial transparency summary, compliance status, and board contact details. They may not download raw document files — only view them in-platform.
What is always public
NGO name, location, focus areas, intervention types, published outreach report summaries, and verified section badges (when complete). Scores, compliance details, and board contacts are never public.
Data retention
NGO profile data is retained for as long as the account is active. Upon account deletion, profile data is removed within 30 days. Access request logs are retained for 7 years for compliance purposes.
NDPA 2023 compliance
We are registered as a data processor under the Nigeria Data Protection Act 2023. Our full Privacy Policy and Data Processing Agreement are available on request.
Appeals Process
Last updated: January 2025Grounds for appeal
An NGO may appeal a rejection if they believe: (a) the reviewer made a factual error, (b) the rejection reason is inconsistent with stated policy, or (c) new evidence is available that could not have been submitted originally.
How to appeal
Submit your appeal via email to appeals@ngoaas.ng within 30 days of the rejection notice. Include your NGO name, the section being appealed, and a clear statement of your grounds.
Review timeline
Appeals are reviewed by a senior reviewer not involved in the original decision. We will respond within 10 working days. Our decision on appeal is final.
Platform Integrity
Last updated: January 2025Prohibited conduct
NGOs may not: submit forged documents, misrepresent programme data, create duplicate accounts, or attempt to influence reviewers. Companies may not: use NGO data for unsolicited commercial outreach, share access credentials, or misrepresent their CSR intent when requesting access.
Enforcement
Violations result in immediate account suspension pending investigation. Confirmed fraud results in permanent account termination and, where required by law, referral to relevant authorities.
Reporting violations
Any user may report suspected violations by emailing integrity@ngoaas.ng. Reports are investigated confidentially. Retaliatory action against reporters is strictly prohibited.
Questions about governance?
If you have questions about any of the policies above, or want to report a concern, contact our governance team directly.